This Agreement outlines the terms and conditions of the coaching relationship between Project 925 and the Client.

Project 925 provides neuroscience-informed performance coaching designed to support personal and professional development.

Coaching is a collaborative process that helps clients develop self-awareness, identify thinking patterns, strengthen decision-making, improve communication, and develop practical strategies for achieving their goals.

The coaching process may incorporate concepts and tools from neuroscience, cognitive behavioural approaches, leadership development, and life coaching.

The specific goals, structure, duration, and fees of the coaching engagement will be outlined separately (e.g. via email) as agreed upon by the Coach and Client.

A. Responsibilities of the Coach

The Coach agrees to provide a professional, respectful, and supportive environment that encourages reflection, learning, and personal growth.

The Coach will use appropriate coaching methods, questions, feedback, and educational tools to support the Client's development.

B. Responsibilities of the Client

The Client acknowledges that coaching is a collaborative process requiring active participation.

The Client is responsible for:

• Setting and communicating personal and professional goals.
• Participating openly and honestly in coaching sessions.
• Making independent decisions and taking responsibility for actions.
• Applying insights and strategies between sessions.
• Communicating questions, concerns, or changes in expectations.

The Client understands that the Coach facilitates learning and development but does not make decisions on the Client's behalf.

C. Coaching Is Not Therapy

The Client understands that coaching is not psychotherapy, counselling, or medical treatment. Although coaching may explore thoughts, emotions, behaviours, and personal experiences, it does not involve diagnosing or treating mental health conditions.

The Client is responsible for seeking appropriate medical, psychological, legal, or financial advice when needed.

The coaching engagement will be delivered according to the agreed-upon proposal, which will specify:

• Coaching goals and areas of focus.
• Number and duration of sessions.
• Program duration.
• Fees and payment arrangements.
• Any additional support or resources included.

Sessions may be conducted virtually or in person, as mutually agreed. Payment terms will be outlined in the coaching proposal.

Coaching sessions will be scheduled at mutually agreed-upon times. The Client agrees to provide at least 24 hours' notice when requesting to cancel or reschedule a session. Sessions cancelled with less than 24 hours' notice, or missed without notice, may be considered completed and are generally non-refundable. The Coach will make reasonable efforts to accommodate rescheduling requests. If the Coach needs to cancel a session, an alternative appointment will be offered.

Project 925 respects the privacy and confidentiality of all coaching conversations. Information shared during coaching sessions, including personal experiences, professional challenges, goals, and reflections, will be treated as confidential.

The Coach will not disclose information shared by the Client without the Client's consent, except when:

• Disclosure is required by law or a valid legal process.
• There is a reasonable concern about a serious risk of harm to the Client or another person.
• Disclosure is otherwise required or permitted by applicable law.

The Client understands that coaching conversations may not have the same legal privilege as communications with a lawyer or regulated healthcare professional. The Coach may discuss general coaching situations with professional mentors or supervisors for development purposes, provided that identifying information is removed and confidentiality is maintained.

Employer-Sponsored Coaching

If coaching is paid for by an employer or organization, individual coaching conversations will remain confidential. Any reporting to the sponsoring organization, including progress updates or coaching 

outcomes, will be discussed and agreed upon with the Client in advance.

Coaching sessions will not be recorded without the Client's prior consent. Any recordings used for professional development, supervision, or credentialing purposes will require separate permission. The Coach may maintain coaching notes and relevant administrative records to support the coaching relationship. Personal information will be collected, used, stored, and disclosed in accordance with applicable privacy laws.

Coaching is intended to support personal and professional growth; however, individual results will vary.

The Coach does not guarantee specific outcomes, including improvements in job performance, career advancement, financial results, relationships, or personal well-being. The Client acknowledges that progress depends on multiple factors, including personal commitment, circumstances, decisions, and actions. The Client remains responsible for all decisions made during and following the coaching engagement.

All coaching programs and sessions must be paid in full before coaching begins. All payments are non-refundable once the coaching engagement has commenced, except where refunds are required by applicable law or where Project 925 is unable to deliver the agreed-upon services.  As each coaching program is customized to the Client’s individual needs and goals, the fees also reflect the time the Coach invests in preparation and planning, even if all scheduled sessions are not used.

The Client understands that coaching is a professional development service and that results cannot be guaranteed. To the extent permitted by applicable law, Project 925 and the Coach will not be responsible for indirect or consequential losses arising from decisions or actions taken by the Client. Nothing in this Agreement excludes or limits liability that cannot legally be excluded or limited.

This Agreement, together with the accepted coaching proposal, represents the understanding between the Coach and Client. Any changes to the Agreement must be mutually agreed upon in writing. If any provision is found to be unenforceable, the remaining provisions will continue to apply.

This Agreement shall be governed by the laws of the Province of British Columbia and the applicable laws of Canada.

By replying to the Coach’s email and confirming acceptance of the proposed coaching services, the Client acknowledges that they have read, understood, and agreed to all terms and conditions of this Coaching Agreement. No additional signature is required.